Terms & Conditions

Welcome to Nutmeg Cleaning CT. By booking our services, you agree to the following terms and conditions:

📅 Booking & Payments

• A deposit is required to secure your appointment.

• The remaining balance is due on the day of service unless otherwise agreed.

• We accept agreed-upon payment methods at the time of booking or service.

 

🔒 Deposit Policy

• All deposits are non-refundable.

• Your appointment is not guaranteed until the deposit is received.

 

🔄 Rescheduling & Cancellations

• Appointments may be rescheduled up to 48 hours before the scheduled service without penalty.

• Rescheduling or cancellations made less than 48 hours in advance will result in the loss of the deposit.

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⏰ Access to Property

• The client must ensure we have access to the property at the scheduled time.

• If we are unable to access the property, it will be considered a no-show, and the deposit will be forfeited.

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🧼 Service Conditions

• The condition of the property may affect the final price and time required.

• Additional charges may apply for excessively dirty homes, heavy clutter, or add-on services.

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🛑 Limitations of Service

• We do not move heavy furniture or items that could pose a safety risk.

• We are not responsible for damage due to pre-existing conditions (e.g., loose fixtures, damaged surfaces).

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💎 Satisfaction Guarantee

• If you are not satisfied with our service, please contact us within 24 hours, and we will address the issue.

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⚠️ Safety & Liability

• For safety reasons, please secure pets during the cleaning service.* Nutmeg Cleaning CT is not responsible for items not disclosed as fragile or valuable.

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🔁 Changes to Terms

• Nutmeg Cleaning CT reserves the right to update these Terms & Conditions at any time. Updates will be posted on this page.